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FAQ

How can I pay?

There are different ways of paying for your Maravillas Bag:
– We accept Creditcards.
– We accept direct bank transfers.
– You can pay using PayPal



Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure.



How do I change or cancel an order?

If for any reason you would like to change or cancel your order, please contact us as soon as possible at info@maravillas-bags.com . We will make every effort to cancel. However, if your order has already been fulfilled (shipped), we will follow the Returns guidelines.



Do you have an Offline Store?

Our workshop is located in Palma de Mallorca’s district Son Espanyolet. Customer can make an appointment to visit us and buy directly at our studio and workshop. Maravillas Bags, C/Ball Puig 43, Son Espanyolet, 07014 Palma de Mallorca For appointments please send us an email at info@maravillas-bags.com



What is PIÑATEX?

PIÑATEX uses pineapple leaves, which are the natural by-product of existing pineapple fruit harvesting. It is a vegan alternative to leather. Click here to learn more.



What is Vegetable Tanned Leather?

Vegetable tanning is the most traditional, environmentally friendly tanning technique. The leather is tanned by using natural tannins, extracted from plants and trees instead of chemicals. Click here to learn more.



Are there any care instructions for my PIÑATEX bag?

Our products are designed to stay by your side for years, even decades to come. If you take good care of it, it ages beautifully. Read our full care guidelines here.



Are there any care instructions for my leather bag?

Our products are designed to stay by your side for years. Leather is like your skin. If you take good care of it, it ages beautifully. Read our full leather care guidelines here.



How can I track my order

We offer tracking on all shipments. Please note that you will only receive it once your order has processed and shipped. If no tracking number was shown in the shipping confirmation email, please contact us at info@maravillas-bags.com



What does WOOD material mean?

Our WOOD bags are made from a flexible Walnut veneer which is mounted onto a bio cotton base and then cut with a micro laser to make it flexible and soft. The surface is sealde with a water-based coating. This vegan alternative to leather hasa an excelent CO2 balance as the wood is from FSC certified foretsts. Click here to learn more.



Are there any care instructions for my WOOD bag?

Our products are designed to stay by your side for years, even decades to come. If you take good care of it, it ages beautifully. Read our full care guidelines here.